Shea Essence Day Spa Etiquette
- Try to arrive at least fifteen minutes early for your appointment, to give yourself time to check in and get into your robe.
- You will usually undress completely for massage and body treatments, but your therapist will keep your body draped in dry towels and will only expose the area that will be worked upon.
- Give the therapist feedback as to your comfort and special troubled areas. You can talk or be quiet, and he/she should follow your lead Relax, enjoy and allow others to care for you.
- Understand that you are getting a therapeutic treatment, not a sensual experience. Don't talk loudly in the public areas.
- Try to avoid bringing children to the spa.
- Gratuities of 15 to 20% are typical.
- If the therapist says, "take your time getting up," it means not to get up so fast that you get woozy. You generally have five or so minutes. The room must be prepared for the next client unless she or he says otherwise. Give honest feedback to the therapist, owner, receptionist, etc., as operation personnel cares to know if your spa experiences was as expected.
- To get the most out of your spa session, try to free your thoughts, relax your mind and focus on taking nice deep breaths. Allow the therapist to perform the work on you as you enjoy the peace and tranquility of the service. If you can calm your mind and reach a state of relaxation, your body will follow along and that's a big step in achieving the ultimate goal of going to a spa in the first place.
- Cancellations: As a courtesy to other guests and our service providers, we ask that you notify us a minimum of 24 hours in advance if you must reschedule or cancel your appointment. Fifty percent of the value of the treatment will be charged for cancellations received less than 8 hours before a scheduled appointment. No-Shows and cancellations within 4 hours of the scheduled service are non-cancelable and are charged at full value.